BBC News GM Chevrolet Volt Buyers spooked by electric car fires

18 мая 2014 | Author: | Комментарии к записи BBC News GM Chevrolet Volt Buyers spooked by electric car fires отключены
Chevrolet Electric Cars

GM Chevrolet Volt: Buyers by electric car fires

Volt have been offered loan cars until an into battery fires is

Global Car Industry

Fear may not be but it is always real and it always behaviour.

US carmaker General (GM) is feeling it right as potential customers enthusiasm its innovative Chevrolet Volt is down.

According to CNW Market there has been a sharp in the number of people considering the Volt — an electric car also has a petrol-powered engine to its range — following in its batteries.

The CNW survey of 3,800 offers no conclusive proof, but is nevertheless a strong sense consumers are getting suspicious, about whether GM knows it is doing and about whether it is customers all that it knows.

Retaining customers

GM is working to mollify consumers.

“ Quote

They have a to inform people when rated a vehicle as ‘top and make it clear there’s a

End Quote Joan Claybrook with the US National Highway Safety Administration

At first, the problem first came to chief executive Dan Akerson to buy back Volt models any concerned customers.

Then, dozens of customers came wanting to hand back the to their cars, the company tack.

Rather than automatically back the Volts, and thus its as yet tiny army of early of electric motoring technology, GM offering them some free loan cars awaiting the outcome of an investigation the fires.

The hope, off course, have been that the would come up with that would calm

And perhaps it has.

Apparently, the in the Volts batteries were by a chain of events.

A crash caused a leak of coolant which subsequently crystallised. caused an electrical short in turn, resulted in a fire days or weeks after the

It could cost as little as to fix.

Keeping it secret?

Dan Akerson says it is important for for GM and for the entire industry to fix this

But the real problem may no longer be a one, but one of dented consumer

It now appears the fire hazard was discovered back in June, GM first heard about a in a Volt that occurred three weeks after the had been crash tested.

Chevrolet Electric Cars

almost five months by before either GM or the US National Traffic Safety Administration told dealers and customers the potential risks and urged to drain the battery pack as as possible after an accident.

of the reason for delaying the disclosure was the of Volt sales up until point, according to Joan a former administrator at NHTSA.

NHTSA could have put out a alert, he said, according to website .

Not to tell for six months makes no sense to me. have a duty to inform when they ve rated a as top rated and make it clear s a problem.

Rebuilding trust

to communicate openly with can have disastrous results for as Toyota found during its recalls a couple of years

So much is at stake for GM, not least of the Volt s status as a halo car for the both in the US and in Europe where it is Opel or Vauxhall Ampera.

Indeed, much is at stake for the industry as a whole.

Most in the US and elsewhere, are working on electric solutions of their own, so it is for them all that consumers them when they say cars are safe.

GM chief Mr knows full well how it is to rebuild trust with

I think it behoves everyone, General Motors and all of our competition, but importantly our customers, that we get it he says.

GM s campaign to convince that Volts are safe is by Transportation Secretary Ray LaHood, the Institute for Highway Safety and the itself — all insisting have nothing to fear.

If drivers believe what say, then the crisis soon be over. If not, it is clear that GM has every to be afraid.

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